Privacy Policy

Metricreg Ltd



This is our privacy policy. It tells you how we collect and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:

  • Our site address is
  • Our company name is metricreg Ltd
  • Our registered address is Unit 19 Brockley Cross Business Centre, 96 Endwell Road, Brockley, London SE4 2PD
  • Our nominated Data Protection Officer is Samuel Komolafe and he can be contacted at


3.What we may collect

We may collect and process the following data about you:


  • Contact information, including name, address, telephone number and email address
  • Communication data including email communications, text and other messaging services
  • Financial data including bank account and payment card details
  • Transaction data including details about payments to and from clients
  • Identity data, including gender and date of birth, photographic identity, proof of residential address
  • CCTV data (at our premises)
  • Information you put into forms or surveys on our site at any time
  • A record of any correspondence between us

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  1. a) you have given consent to the processing of your personal data for one or more specific purposes;
  2. b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  3. c) processing is necessary for compliance with a legal obligation to which we are subject;
  4. d) processing is necessary to protect the vital interests of you or of another natural person;
  5. e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  6. f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests               are overridden by the fundamental rights and freedoms of the data subject which         require protection of personal data, in particular where the data subject is a child.



We do use cookies on our site. Please see details of our cookie policy on


5.How we use what we collect

We use information about you to:

  • Provide you with the products and services.
  • Carry out our contracts with you.
  • Provide information, products and services that you request, or (with your consent) which we think may interest you.
  • Allow you to use our interactive services if you want to.
  • Tell you our charges.

If you don’t want us to use your personal data for marketing purposes or any of the other reasons set out in this section 5, you can let us know at any time by following “unsubscribe” options in our marketing email or by contacting us at, and we will deal with your request and delete your data from our systems, where requested. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases.


6.Where we store your data

We generally store your personal data on our devices, networks and servers based in the European Economic Area (EEA). We may sometimes transfer your collected data to storage outside the EEA. It may be processed outside the EEA to fulfil your order and deal with payment or as otherwise may be necessary for the provision of our products and services, or where we have your consent.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure and we have security policies and procedures in place to ensure that your personal data is kept secure. Although we try to provide protection, we cannot guarantee complete security for your data, and there is always the risk that any sending of that data turns out to be not secure despite our efforts.

If we give you a password, you must keep it confidential. Please don’t share it.

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct regular reviews and follow our data retention policies and procedures to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.


7.Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to the potential buyer.
  • We can disclose it to other businesses in our group.
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
  • We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

Wonde – integration of our system to client system (access to personal data during the process of doing the integration only)

Mailchimp – used for email marketing and has an unsubscribe function

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.


8.Your rights

You can ask us not to use your data for marketing. You can do this by using the “unsubscribe” option in our marketing emails, or by contacting us at any time at

Under the GDPR, you have the right to:

  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • to object to processing of your personal data; and
  • complain to a supervisory authority.


You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at


9.Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.



If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.


11.Automated Decision-Making and Profiling

11.1        We do not currently use your data for automated decision-making including profiling. In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

11.2        The right described in section 11.1 does not apply in the following circumstances:

  1. a) the decision is necessary for the entry into, or performance of, a contract between the you and us;
  2. b) the decision is authorised by law; or
  3. c) you have given you explicit consent.

11.3        Where we use your personal data for profiling purposes, the following shall apply:

  1. a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;
  2. b) Appropriate mathematical or statistical procedures will be used;
  3. c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
  4. d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.


12.Dispute Resolution

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

12.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

12.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

12.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.



When using the mobile application, we use GPS technology to determine your current location. This is so we can verify you are clocking in at the correct location. Your location will only be tracked while the application is running. We will not share your current location with other users or partners.



When first starting the application it will request access to the camera. The camera is used to scan a QR code located on our site. When the QR code is scanned the mobile application will assign the user to the correct company. We do not use the camera for any other purposes.



The mobile application uses Bluetooth to connect to the Metricreg biometric device. The application will scan for nearby devices and the biometric device should be selected. Then the user will scan their fingerprint and will be clocked in/out. No devices found or connected by Bluetooth will be saved on the application. We do not use Bluetooth for anything else.



The mobile application uses 22MB of storage space.  We also use storage space on the phone to hold offline clock in/out data. If a user decides to use the offline clock in/out feature then their time of entry or exit will be stored on the mobile phone until a connection to the internet is found. Once there is an internet connection the application will sync with the Metricreg server and the data stored on the phone will be transferred to the server. After the sync the data stored on the phone will be removed.

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